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Administrators & reviewers

Configure proctoring for an assignment

Choose delivery mode, monitoring channels and the response to failed checks.

Guide reviewed:

Define the programme’s requirements first

Agree the exam rules, permitted devices, accessibility adjustments, review process and data-handling requirements before changing monitoring settings. The available controls depend on mode, hardware and deployment.

Configure the main groups

  1. Choose Browser, Desktop or Tray and any allowed-browser restriction.

  2. Configure the main camera, optional external camera and screen channels. Distinguish live streaming from stored recording; enabling one does not automatically mean the other is enabled.

  3. Select the required identity checks and audio or speech monitoring.

  4. Configure environment controls such as displays, full-screen mode, focus, clipboard and ContentProtect according to the agreed rules.

  5. Review what happens when a required check fails. Fallback is a policy choice because it can allow an exam to continue without a failed monitoring feature.

Pilot the exact configuration

Run the agreed setup on representative devices before the real exam. Check the participant instructions, data actually captured, reviewer access and behaviour during a connection interruption.

Advanced thresholds

Do not copy generic numeric recommendations into a high-stakes programme without validation. Confirm units, supported values and current defaults with the technical team. Keep the approved configuration and the reasons for exceptions documented.

Human review

A setting can generate a risk event or block a technical step. It does not replace the authorised organisation’s decision about an alleged violation.

Official instructions

YOUR NEXT STEP

Still need help?

Reach the right team for your question.

A technical problem

For the camera, microphone, app or equipment check, open support chat inside TrustExam when available in your session. If you cannot sign in, use the contact in your invitation.

Open TrustExam

Access, schedule or results

Contact your exam organiser using the details in your invitation. They handle assignment access and timing, grades, retakes, appeals and individual arrangements.

What to check before contacting them
What to include in a support message
  • Exam name and the step where the problem occurred.
  • The time and your time zone.
  • Exact error text, operating system, and browser or app version.
  • Checks already tried; an error screenshot without exam questions or unnecessary personal data.

Do not include passwords, sign-in codes or identity documents in an ordinary message. Use the exam’s designated identity-check step for documents.