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Exam participants

Step-by-Step Guide to Your Test

A complete guide explaining how to log in, prepare your device, start your exam, pass identity verification, navigate question types, and complete your online test.

Guide reviewed:

To successfully pass the online exam, please follow the steps and recommendations provided in these instructions.

1. Getting Started

Logging into the System

To access tests and exams:

  1. Go to the login page:
    https://app.trustexam.ai/

    Logging into the System — screenshot 1
  2. Enter the login and password provided by your teacher or exam organizer.

  3. After logging in, you will be redirected to the "Assignments" page.

2. Preparing for the Exam

Before starting the exam, ensure that:

  • Your internet connection is stable

  • Your browser is updated to the latest version (Chrome recommended)

  • The webcam and microphone are connected and permitted for use

  • You are in a quiet, well-lit room without other people present

This will ensure the correct operation of AI proctoring and a stable exam experience.

3. Starting the Exam

Choosing an Exam

On the "Assignments" page:

  1. Select your exam

  2. Read the exam instructions carefully

Choosing an Exam — screenshot 2

After accepting the user agreement, the proctoring system initialization will begin in the browser, the Tray application, or the system will prompt you to switch to the Desktop application if the exam is only available via the client app.

Detailed instructions for each method of taking the exam:

  • Testing in the Browser

  • Testing in the Desktop Application

  • Testing in the Tray Application

Identification

Depending on the organizer's settings, the system may request:

  • Webcam photo

  • ID photo

  • Biometric verification

Follow the on-screen prompts to complete the identification.

4. Taking the Exam

During the exam:

  • The remaining time will be displayed on the screen

  • You can skip questions and return to them later

  • Check all answers before submitting

4. Taking the Exam — screenshot 3


Ensure your webcam is active and your face is visible throughout the test

5. Types of Questions You May Encounter

The system supports various task formats, including:

1. Free Question (Multiple Choice)

1. Free Question (Multiple Choice) — screenshot 4


Choose one correct option from several.

2. Open Question (Open-Ended Response)

2. Open Question (Open-Ended Response) — screenshot 52. Open Question (Open-Ended Response) — screenshot 6

Write a free-form response.
Some tasks may require a file upload.

3. Code Question (Embedded Compiler Task)

3. Code Question (Embedded Compiler Task) — screenshot 7


Code Compiler - write software code to solve the task. Before execution, select the compilation language from the list of available ones. After entering, click the "Execute" button - the code will be automatically compiled and launched. Solution correctness is verified using test input data (Input); the execution result is compared with the expected output (Output). The answer is considered correct if the result matches exactly.

4. Fill Space

4. Fill Space — screenshot 8

Insert missing words or phrases into the text.

5. Drag & Drop

Drag elements into the correct areas.

Instructions for each question type are displayed directly in the test interface.

YOUR NEXT STEP

Still need help?

Reach the right team for your question.

A technical problem

For the camera, microphone, app or equipment check, open support chat inside TrustExam when available in your session. If you cannot sign in, use the contact in your invitation.

Open TrustExam

Access, schedule or results

Contact your exam organiser using the details in your invitation. They handle assignment access and timing, grades, retakes, appeals and individual arrangements.

What to check before contacting them
What to include in a support message
  • Exam name and the step where the problem occurred.
  • The time and your time zone.
  • Exact error text, operating system, and browser or app version.
  • Checks already tried; an error screenshot without exam questions or unnecessary personal data.

Do not include passwords, sign-in codes or identity documents in an ordinary message. Use the exam’s designated identity-check step for documents.