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Administrators & reviewers

How TrustExam Proctoring Works

A high-level explanation of how TrustExam monitors exams using AI, cameras, audio, and behavioral signals.

Guide reviewed:

TrustExam combines session monitoring, technical controls and review tools. The available channels and checks depend on the delivery mode, devices and exam configuration.

Depending on the setup, monitoring can include:

  • The main camera and microphone.

  • The exam screen and an optional external camera.

  • Supported checks of applications, connected displays and exam-window focus.

  • Signals such as face position, head movement, noise and speech.

Live streaming and stored recording are separate settings. After the exam, reviewers work with the events, recordings and AI report available for that session. A channel that was disabled or failed to capture data cannot be assumed to have a complete recording.

Automated monitoring may flag an event or block a technical step. It does not establish a rule violation. An authorised person reviews the context under the programme’s rules and records the decision separately from the answer grade.

Before rollout, test the selected settings, interruptions and reviewer access on representative devices.

YOUR NEXT STEP

Still need help?

Reach the right team for your question.

A technical problem

For the camera, microphone, app or equipment check, open support chat inside TrustExam when available in your session. If you cannot sign in, use the contact in your invitation.

Open TrustExam

Access, schedule or results

Contact your exam organiser using the details in your invitation. They handle assignment access and timing, grades, retakes, appeals and individual arrangements.

What to check before contacting them
What to include in a support message
  • Exam name and the step where the problem occurred.
  • The time and your time zone.
  • Exact error text, operating system, and browser or app version.
  • Checks already tried; an error screenshot without exam questions or unnecessary personal data.

Do not include passwords, sign-in codes or identity documents in an ordinary message. Use the exam’s designated identity-check step for documents.