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Security, Privacy, and Compliance

An explanation of how TrustExam aligns with GDPR and other regulatory requirements.

Guide reviewed:

TrustExam is built with security and data protection as a core principle.

Key aspects include:

  • Encrypted storage of video, audio, and logs

  • Role-based access control

  • Configurable data retention policies

  • Full audit trails for regulatory review

The platform is designed to support GDPR and regional privacy requirements by:

  • Collecting only required data

  • Allowing configurable monitoring depth

  • Providing transparency in exam records

Organizations retain full control over what data is collected, stored, and reviewed.

YOUR NEXT STEP

Still need help?

Reach the right team for your question.

A technical problem

For the camera, microphone, app or equipment check, open support chat inside TrustExam when available in your session. If you cannot sign in, use the contact in your invitation.

Open TrustExam

Access, schedule or results

Contact your exam organiser using the details in your invitation. They handle assignment access and timing, grades, retakes, appeals and individual arrangements.

What to check before contacting them
What to include in a support message
  • Exam name and the step where the problem occurred.
  • The time and your time zone.
  • Exact error text, operating system, and browser or app version.
  • Checks already tried; an error screenshot without exam questions or unnecessary personal data.

Do not include passwords, sign-in codes or identity documents in an ordinary message. Use the exam’s designated identity-check step for documents.