Results are configured by the organiser
After submission, an assignment may show results, answers, or neither. The organiser chooses what participants can see and when. An empty results screen does not by itself mean the attempt failed.
Another attempt
Start a new attempt only if that option is available and your exam rules allow it. Attempt limits are part of the assignment settings; technical support cannot promise a retake without the organiser’s decision.
A certificate is missing or will not download
Check that you completed the intended assignment. Certificate issuance can depend on completion conditions configured by the organiser. If the link is absent, incorrect or opens an error, use the in-platform chat or designated support contact. Provide your name, exam name, login contact and a description of the problem through that authorised channel.
Grades and appeals
Ask the organisation that ran the exam about result release, grading corrections and the appeal process. TrustScore and automated event signals support review; they are not the academic grade or a final finding of misconduct.
What helps the review
Give the exam date, assignment name and the specific result or technical issue you are asking about. Keep credentials, identity documents and exam answers out of general contact forms.