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Administrators & reviewers

Proctoring System Configuration

The TrustExam proctoring system ensures exam integrity and fair assessment. You can flexibly configure the level of monitoring depending on the importance of the test.

Guide reviewed:

Core Settings

Application

Application — screenshot 1

Application Configuration

Select the type of client application through which participants will take the assessment:

  • Browser: The test is taken directly in a web browser. Suitable for most use cases.

  • Tray: A lightweight desktop application that provides more reliable environment control.

  • Desktop: A full-featured desktop application with advanced monitoring capabilities and OS-level integration.

Recommendation:
Use Browser mode for training and practice tasks, and Tray or Desktop for official exams and certifications.

Browser

Browser — screenshot 2

Browser Configuration

Defines which browsers are allowed for taking the assessment:

  • All: All modern browsers are allowed.

  • Chrome, Safari, Edge, Yandex: One or more specific browsers can be selected.

Front Camera

Front Camera — screenshot 3

Front Camera Configuration

Enables recording from the participant’s primary camera (usually built into a laptop or monitor):

  • Disabled — Camera is not used.

  • Streaming — Video is streamed in real time but not stored.

  • Recording — Video is saved to the server for later review and analysis.

Recommendation:
Use Recording mode for all formal assessments where auditability is required. Streaming may be used when data storage requirements are limited.

External Camera

External Camera — screenshot 4

External Camera Configuration

Allows connecting a secondary device (such as a smartphone) to record from an additional angle, for example, to monitor the participant’s workspace:

  • Disabled — External camera is not used.

  • Streaming — Video from the external device is streamed in real time.

  • Recording — Video is recorded alongside the primary camera feed.

When enabled, participants must scan a QR code before starting the assessment to connect their mobile device via a browser.

Screen

Screen — screenshot 5

Screen Recording Configuration

Defines whether the participant’s screen content is recorded during the assessment:

  • Disabled — No screen recording.

  • Streaming — Screen content is streamed in real time.

  • Recording — Full screen recording is saved to the server.

Micro Earpiece Detector

Micro Earpiece Detector — screenshot 6

Micro Earpiece Detector

Detects the use of wireless communication devices during the assessment:

  • Disabled — Detector not used.

  • Streaming — Live streaming (SFU) with recording; requires a stable internet connection.

  • Recording — Peer-to-peer (P2P) recording; independent of internet quality.

Recommendation:
Enable for high-stakes exams and certifications. Requires compatible hardware.

Photo Identification

Photo Identification — screenshot 7

Photo Identification

Enables face verification using a photo uploaded during registration or stored in the user profile.

How it works:
The system compares the face captured at the beginning of the session with the reference photo of the participant.

Video Identification

Video Identification — screenshot 8

Video Identification

Enables identity verification using real-time video during the assessment.

How it works:
The system periodically analyzes camera frames and verifies facial consistency with the reference image.

Identity Verification

Identity Verification — screenshot 9

Verification

Enables identity verification using an official ID (passport, student ID, etc.).

How it works:
The participant uploads a photo of the document and a selfie with it. The system compares the face in the document with the uploaded photo.

Audio Track Noise Detection

Audio Track Noise Detection — screenshot 10

Audio Recording

Enables audio recording from the participant’s microphone.

How it works:
All sounds captured by the microphone—speech, conversations, and background noise—are recorded.

Speech Detection

Speech Detection — screenshot 11

Voice Detection

Enables automatic detection of speech and third-party voices in the audio stream.

How it works:
The system analyzes the audio track and flags moments when voices are detected.

Display Devices

Display Devices — screenshot 12

Display Device Detection

Checks for connected external monitors, projectors, or TVs.

How it works:
The system detects the number of active displays and blocks the assessment if external devices are found.

HDCP Check

HDCP Check — screenshot 13

HDCP Check

Checks external displays for HDCP (High-bandwidth Digital Content Protection) support and screen capture activity (beta feature).

How it works:
Determines whether an external display is being used for recording or screen sharing.

Content Protect

Content Protect

Prevents sharing assessment content with remote users (e.g., via messengers, email, or cloud services).

How it works:
Blocks copying of text, images, and other assessment elements to the clipboard or third-party applications.

Full-Screen Mode

Full-Screen Mode — screenshot 14

Full-Screen Mode

Forces the proctoring application to run in full-screen mode.

How it works:
The application occupies the entire screen, blocking access to other windows and applications.

Clipboard

Clipboard — screenshot 15

Clipboard Monitoring

Enables reading clipboard contents to detect copying of questions or answers.

How it works:
The system periodically checks clipboard content and compares it with assessment text.

Mouse Focus

Mouse Focus — screenshot 16

Mouse Focus Tracking

Tracks mouse focus, including cursor movements and clicks outside the application window.

How it works:
Records instances when the cursor leaves the assessment window, which may indicate switching to other resources.

Browser Extensions

Browser Extensions — screenshot 17

Browser Extension Detection

Checks for installed browser extensions such as ad blockers, translators, or note-taking tools.

How it works:
The system scans active extensions and blocks the assessment if potentially risky extensions are detected.

Advanced Settings

Action Recognition Interval

What it is:
How often the system checks participant actions (movement, speech, gaze).

How it works:

  • Value in milliseconds (1000 ms = 1 second).

  • Lower values increase monitoring frequency but raise system load.

  • Higher values reduce load but check less frequently.

Recommendation:
Use 1500 ms (1.5 seconds) for a balance between control and performance.

Face Recognition Interval

What it is:
How often the system verifies that a real person is present, not a photo or video.

How it works:

  • Periodic checks for “liveness” indicators.

  • Prevents spoofing attempts using photos or videos.

Recommendation:
4000 ms (4 seconds) is optimal for most scenarios.

Head Rotation Sensitivity

What it is:
How far a participant can turn their head horizontally and vertically without triggering a violation.

How it works:

  • X-axis (50): Left–right rotation tolerance.

  • Y-axis (40): Up–down tilt tolerance.

  • Lower values enforce stricter control.

Recommendation:
Default values 50 / 40 are suitable for most exams.

Head Distance Sensitivity

What it is:
How close a participant must remain to the camera.

How it works:

  • Tracks distance along the Z-axis.

  • Value 12 defines the minimum acceptable distance.

  • Moving farther away triggers a violation.

Recommendation:
Value 12 provides a clear face view without excessive restrictions.

Head Rotation Tolerance

What it is:
How long a participant may remain in a “forbidden” head position.

How it works:

  • At 1500 ms (1.5 seconds), brief turns are allowed.

  • Exceeding this time triggers a violation.

Recommendation:

  • Strict exams: 1000 ms

  • Practice tests: 3000 ms

Microphone Noise Sensitivity

What it is:
Sound level at which the system starts treating audio as noise.

How it works:

  • 10 dB is the activation threshold.

  • Quieter sounds are ignored.

  • Louder sounds may trigger violations.

Recommendation:
Increase to 15–20 dB in noisy environments.

Noise Frame Counter

What it is:
Number of consecutive noisy frames required to trigger a violation.

How it works:

  • Value 3 means a violation is recorded after three consecutive noisy frames.

  • Short, isolated sounds are ignored.

Recommendation:
Default value 3 balances control and false positives.

Noise Tolerance

What it is:
Time allowed to stop noise after a warning.

How it works:

  • At 1500 ms, the participant has 1.5 seconds to reduce noise.

  • Exceeding this triggers a violation.

Recommendation:

  • Formal exams: 1500 ms

  • Informal tests: 3000 ms

Focus Loss Tolerance

What it is:
How long the cursor may remain outside the assessment window.

How it works:

  • At 1500 ms, brief cursor movement to another window is allowed.

  • Exceeding the time records a violation.

Recommendation:

  • Strict control: 1000 ms

  • User-friendly mode: 2500 ms

Connection Timeout

What it is:
Maximum time allowed to connect to the video recording server.

How it works:

  • If the camera or screen cannot be connected within the limit, recording is disabled.

  • Prevents endless connection attempts.

Recommendation:
Keep the default value for stable operation.

Initialization Timeout

What it is:
Maximum time allowed to initialize action recognition systems.

How it works:

  • If initialization fails within the timeout, monitoring features are disabled.

  • Prevents system freezes on low-performance devices.

Recommendation:
Do not change unless necessary, especially on weaker hardware.

Mobile Restrict

What it is:
Blocks assessments on mobile devices.

How it works:

  • When enabled, access via mobile browsers and tablets is blocked.

  • Only desktop browsers and applications are allowed.

Recommendation:
Enable for critical exams; disable for participant convenience when appropriate.

Fallback

What it is:
Defines behavior if a monitoring feature fails to connect.

How it works:

  • Enabled: Skip the problematic feature and continue the assessment.

  • Disabled: Block the assessment until the issue is resolved.

Recommendation:
Enable for training tests; disable for official exams.

YOUR NEXT STEP

Still need help?

Reach the right team for your question.

A technical problem

For the camera, microphone, app or equipment check, open support chat inside TrustExam when available in your session. If you cannot sign in, use the contact in your invitation.

Open TrustExam

Access, schedule or results

Contact your exam organiser using the details in your invitation. They handle assignment access and timing, grades, retakes, appeals and individual arrangements.

What to check before contacting them
What to include in a support message
  • Exam name and the step where the problem occurred.
  • The time and your time zone.
  • Exact error text, operating system, and browser or app version.
  • Checks already tried; an error screenshot without exam questions or unnecessary personal data.

Do not include passwords, sign-in codes or identity documents in an ordinary message. Use the exam’s designated identity-check step for documents.