Prepare your device and workspace
Check the required exam mode, device, connection and room before exam day.
Read the guideTRUSTEXAM · HELP CENTER
How can we help?
Prepare for an exam, solve a technical problem or find your way around TrustExam.
Need a person to help?Find out whether to contact support or your organiser.
Find your guide
Contact optionsLoading guides…
I cannot log in or find my exam
Check your invitation, credentials, access window and the “User Not Exists” error.
Read the guideTake an exam in your browser
From opening the assignment to equipment checks, identification and submission.
Read the guideTake an exam with the Desktop app
Install the Desktop build requested by your assignment and launch it from the exam link.
Read the guideTake an exam with the Tray app
Install the Tray build requested by your assignment and launch it from the exam link.
Read the guideCamera or microphone is not working
Check device permissions, browser permissions and a black camera preview.
Read the guideScreen sharing is blocked or keeps loading
Choose the requested capture source and check screen-recording permissions.
Read the guideConnect a phone as the second camera
Scan the session QR code and fix camera access on Android or iPhone.
Read the guideInternet or equipment check does not pass
Resolve “No Connection”, “Poor Connection” and a stalled compatibility check.
Read the guideThe app will not install or open
Fix the “Open in App” handoff and check that you have the correct installer.
Read the guidePhoto identification does not pass
Improve the camera view and identify which verification step failed.
Read the guideMy exam froze or the questions disappeared
What to do when a timed attempt stops responding, loses connection or will not continue.
Read the guideBlocked apps, clipboard and exam rules
Understand a restriction and get an approved adjustment without bypassing monitoring.
Read the guideResults, retakes, certificates and appeals
Find out who controls result release and what to report if a certificate is missing.
Read the guideFind assignments and manage an exam
Navigate the manager workspace, check availability and open a participant’s record.
Read the guideCreate a test and add questions
Build reusable test content, configure scoring and understand which edits affect new assignments.
Read the guideManage groups and invitation codes
Add participants and instructors, and diagnose an expired or rejected invitation code.
Read the guideSchedule and configure an assignment
Connect test content, participants, reviewers, timing, attempts and result visibility.
Read the guideConfigure proctoring for an assignment
Choose delivery mode, monitoring channels and the response to failed checks.
Read the guideReview answers, events and recordings
Use the assignment log and participant record to review the session in context.
Read the guidePlan an LMS or platform integration
Separate backend session creation, frontend proctoring and the return of results.
Read the guideCreate sessions from your backend
Map assignment, student and attempt identifiers before passing a session token to the SDK.
Read the guideEmbed and control the Proctoring SDK
Initialise the SDK, handle lifecycle events and explicitly finish the attempt.
Read the guideReceive webhooks and open reports
Reconcile start/finish events with the correct attempt and retrieve the available report.
Read the guideMap API proctoring settings
Align environment, recording, identity and fallback settings with the approved programme.
Read the guideSystem Requirements for Online Exams
System requirements for AI-proctored exams: supported devices, browsers, internet speed, and prohibited equipment.
Read the guideCan I Take the Test Using a Smartphone?
Conditions under which testing may be completed using a smartphone or tablet, and the requirements set by the exam organizer.
Read the guideStep-by-Step Guide to Your Test
A complete guide explaining how to log in, prepare your device, start your exam, pass identity verification, navigate question types, and complete your online test.
Read the guideStep-by-Step Guide to Your Test in Browser
A complete guide to take your exam in a browser: Chrome, Safari, Edge, Yandex
Read the guideStep-by-Step Guide to Your Test in a Desktop App
A complete guide to take your exam in our Desktop APP: Windows and MacOS
Read the guideStep-by-Step Guide to Your Test in a Tray App
A complete guide to take your exam in our Desktop Tray APP: Windows and MacOS
Read the guideTroubleshooting
A brief guide to troubleshooting common issues during an exam.
Read the guideManager Account Overview
The TrustExam Manager Dashboard provides administrators with full visibility into scheduled and active sessions. This guide explains how to use the account and its key features.
Read the guideManaging Exam Content and Questions
This section describes the step-by-step process of creating an exam in the TrustExam system, from initial setup to configuring questions and saving the test in the library.
Read the guideManaging Test Takers Groups
This article explains how to create and manage student groups in TrustExam, including adding participants, organizing instructors, and using invitation codes to control access to groups, courses, and assignments.
Read the guideCreating an Assessment Assignment
A guide on creating and managing your assignment
Read the guideProctoring System Configuration
The TrustExam proctoring system ensures exam integrity and fair assessment. You can flexibly configure the level of monitoring depending on the importance of the test.
Read the guideWhat Is TrustExam?
An overview of TrustExam and how the platform enables secure, scalable online exams using AI-powered proctoring.
Read the guideKey Problems TrustExam Solves
A summary of the most common online exam challenges and how TrustExam prevents fraud, impersonation, and content leakage.
Read the guideHow TrustExam Proctoring Works
A high-level explanation of how TrustExam monitors exams using AI, cameras, audio, and behavioral signals.
Read the guideSecurity, Privacy, and Compliance
An explanation of how TrustExam aligns with GDPR and other regulatory requirements.
Read the guideHow TrustExam Pricing Works
An overview of pricing factors and how costs are calculated based on usage and configuration.
Read the guideCan TrustExam Integrate with Our LMS?
An overview of LMS integrations, APIs, and supported connection methods.
Read the guideIntegration Overview: Connecting Your Platform to TrustExam
This article provides a high-level overview of how to integrate TrustExam with your own LMS, portal, or testing platform using the backend API and the frontend Proctoring SDK.
Read the guideBackend API: Creating Exam Sessions and Getting Tokens
This article explains how your backend can create an exam session in TrustExam, register a test-taker, and receive the external_session.token required for the Proctoring SDK.
Read the guideFrontend SDK: Embedding TrustExam Proctoring
This article shows how to include the TrustExam Proctoring SDK in your web page and control exam attempts from your frontend.
Read the guideWebhooks and AI Reports: Getting Results from TrustExam
This article explains how to receive exam results via webhooks, use the report_url, and fetch AI-based attempt reports from TrustExam.
Read the guideProctoring Settings: Key Parameters for Integration
This article summarizes the main proctoring_settings that can be passed in assignment.settings.proctoring_settings to control how TrustExam monitors an exam.
Read the guideTest Results Page
Detailed documentation of the exam results interface: global activity log, student details, AI violation detection, proctoring videos, manual answer verification, and data export.
Read the guideTheoria Technical College manual
Device requirements, exam setup and certificates for Theoria Technical College participants.
Read the guideBrowser access checks
Enable camera, microphone and screen-recording permissions in Windows and macOS.
Read the guideTrustExam access to your browser
Allow TrustExam to use your camera, microphone and screen in Chrome, Firefox and Safari.
Read the guideSystem 24-7 manual
Device checks, identification and exam setup for System 24-7 participants.
Read the guideUNDERSTAND THE PLATFORM
New to TrustExam?
Explore the product, integration options and how exam information is handled.
Guides for specific exam programmes
Use these only when the programme is named in your invitation. For other exams, start with the general guides above.
Theoria Technical College Read the guideSystem 24/7 Read the guideYOUR NEXT STEP
Still need help?
Reach the right team for your question.
A technical problem
For the camera, microphone, app or equipment check, open support chat inside TrustExam when available in your session. If you cannot sign in, use the contact in your invitation.
Open TrustExamAccess, schedule or results
Contact your exam organiser using the details in your invitation. They handle assignment access and timing, grades, retakes, appeals and individual arrangements.
What to check before contacting themWhat to include in a support message
- Exam name and the step where the problem occurred.
- The time and your time zone.
- Exact error text, operating system, and browser or app version.
- Checks already tried; an error screenshot without exam questions or unnecessary personal data.
Do not include passwords, sign-in codes or identity documents in an ordinary message. Use the exam’s designated identity-check step for documents.