Browser access checks

Prepare your device and workspace

Check the required exam mode, device, connection and room before exam day.

I cannot log in or find my exam

Check your invitation, credentials, access window and the “User Not Exists” error.

Take an exam in your browser

From opening the assignment to equipment checks, identification and submission.

Take an exam with the Desktop app

Install the Desktop build requested by your assignment and launch it from the exam link.

Take an exam with the Tray app

Install the Tray build requested by your assignment and launch it from the exam link.

Camera or microphone is not working

Check device permissions, browser permissions and a black camera preview.

Screen sharing is blocked or keeps loading

Choose the requested capture source and check screen-recording permissions.

Connect a phone as the second camera

Scan the session QR code and fix camera access on Android or iPhone.

Internet or equipment check does not pass

Resolve “No Connection”, “Poor Connection” and a stalled compatibility check.

The app will not install or open

Fix the “Open in App” handoff and check that you have the correct installer.

Photo identification does not pass

Improve the camera view and identify which verification step failed.

My exam froze or the questions disappeared

What to do when a timed attempt stops responding, loses connection or will not continue.

Blocked apps, clipboard and exam rules

Understand a restriction and get an approved adjustment without bypassing monitoring.

Results, retakes, certificates and appeals

Find out who controls result release and what to report if a certificate is missing.

Find assignments and manage an exam

Navigate the manager workspace, check availability and open a participant’s record.

Create a test and add questions

Build reusable test content, configure scoring and understand which edits affect new assignments.

Manage groups and invitation codes

Add participants and instructors, and diagnose an expired or rejected invitation code.

Schedule and configure an assignment

Connect test content, participants, reviewers, timing, attempts and result visibility.

Configure proctoring for an assignment

Choose delivery mode, monitoring channels and the response to failed checks.

Review answers, events and recordings

Use the assignment log and participant record to review the session in context.

Plan an LMS or platform integration

Separate backend session creation, frontend proctoring and the return of results.

Create sessions from your backend

Map assignment, student and attempt identifiers before passing a session token to the SDK.

Embed and control the Proctoring SDK

Initialise the SDK, handle lifecycle events and explicitly finish the attempt.

Receive webhooks and open reports

Reconcile start/finish events with the correct attempt and retrieve the available report.

Map API proctoring settings

Align environment, recording, identity and fallback settings with the approved programme.

System Requirements for Online Exams

System requirements for AI-proctored exams: supported devices, browsers, internet speed, and prohibited equipment.

Can I Take the Test Using a Smartphone?

Conditions under which testing may be completed using a smartphone or tablet, and the requirements set by the exam organizer.

Step-by-Step Guide to Your Test

A complete guide explaining how to log in, prepare your device, start your exam, pass identity verification, navigate question types, and complete your online test.

Step-by-Step Guide to Your Test in Browser

A complete guide to take your exam in a browser: Chrome, Safari, Edge, Yandex

Step-by-Step Guide to Your Test in a Desktop App

A complete guide to take your exam in our Desktop APP: Windows and MacOS

Step-by-Step Guide to Your Test in a Tray App

A complete guide to take your exam in our Desktop Tray APP: Windows and MacOS

Troubleshooting

A brief guide to troubleshooting common issues during an exam.

Manager Account Overview

The TrustExam Manager Dashboard provides administrators with full visibility into scheduled and active sessions. This guide explains how to use the account and its key features.

Managing Exam Content and Questions

This section describes the step-by-step process of creating an exam in the TrustExam system, from initial setup to configuring questions and saving the test in the library.

Managing Test Takers Groups

This article explains how to create and manage student groups in TrustExam, including adding participants, organizing instructors, and using invitation codes to control access to groups, courses, and assignments.

Creating an Assessment Assignment

A guide on creating and managing your assignment

Proctoring System Configuration

The TrustExam proctoring system ensures exam integrity and fair assessment. You can flexibly configure the level of monitoring depending on the importance of the test.

What Is TrustExam?

An overview of TrustExam and how the platform enables secure, scalable online exams using AI-powered proctoring.

Key Problems TrustExam Solves

A summary of the most common online exam challenges and how TrustExam prevents fraud, impersonation, and content leakage.

How TrustExam Proctoring Works

A high-level explanation of how TrustExam monitors exams using AI, cameras, audio, and behavioral signals.

Security, Privacy, and Compliance

An explanation of how TrustExam aligns with GDPR and other regulatory requirements.

How TrustExam Pricing Works

An overview of pricing factors and how costs are calculated based on usage and configuration.

Can TrustExam Integrate with Our LMS?

An overview of LMS integrations, APIs, and supported connection methods.

Integration Overview: Connecting Your Platform to TrustExam

This article provides a high-level overview of how to integrate TrustExam with your own LMS, portal, or testing platform using the backend API and the frontend Proctoring SDK.

Backend API: Creating Exam Sessions and Getting Tokens

This article explains how your backend can create an exam session in TrustExam, register a test-taker, and receive the external_session.token required for the Proctoring SDK.

Frontend SDK: Embedding TrustExam Proctoring

This article shows how to include the TrustExam Proctoring SDK in your web page and control exam attempts from your frontend.

Webhooks and AI Reports: Getting Results from TrustExam

This article explains how to receive exam results via webhooks, use the report_url, and fetch AI-based attempt reports from TrustExam.

Proctoring Settings: Key Parameters for Integration

This article summarizes the main proctoring_settings that can be passed in assignment.settings.proctoring_settings to control how TrustExam monitors an exam.

Test Results Page

Detailed documentation of the exam results interface: global activity log, student details, AI violation detection, proctoring videos, manual answer verification, and data export.

Theoria Technical College manual

Device requirements, exam setup and certificates for Theoria Technical College participants.

Browser access checks

Enable camera, microphone and screen-recording permissions in Windows and macOS.

TrustExam access to your browser

Allow TrustExam to use your camera, microphone and screen in Chrome, Firefox and Safari.

System 24-7 manual

Device checks, identification and exam setup for System 24-7 participants.