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Administrators & reviewers

Key Problems TrustExam Solves

Common online exam risks and how TrustExam’s proctoring, content controls and review workflows help address them.

Guide reviewed:

When planning an online exam, consider these risks:

  • Identity impersonation

  • Use of unauthorized devices or assistants

  • Screen sharing and remote control tools

  • Content leakage and question theft

  • Lack of reliable audit evidence

  • GenAI cheating tools like Cluely

TrustExam addresses these challenges through:

  • Multi-layer AI proctoring (camera, screen, audio, behavior)

  • External camera support for environment monitoring

  • Desktop-level controls for critical exams

  • Detailed logs, recordings, and AI reports

  • Optional human proctoring and review workflows

Choose the controls supported by your exam setup and test them in a pilot. Use the available recordings and event context to review suspected violations. No monitoring setup removes every risk or establishes misconduct from a signal alone.

YOUR NEXT STEP

Still need help?

Reach the right team for your question.

A technical problem

For the camera, microphone, app or equipment check, open support chat inside TrustExam when available in your session. If you cannot sign in, use the contact in your invitation.

Open TrustExam

Access, schedule or results

Contact your exam organiser using the details in your invitation. They handle assignment access and timing, grades, retakes, appeals and individual arrangements.

What to check before contacting them
What to include in a support message
  • Exam name and the step where the problem occurred.
  • The time and your time zone.
  • Exact error text, operating system, and browser or app version.
  • Checks already tried; an error screenshot without exam questions or unnecessary personal data.

Do not include passwords, sign-in codes or identity documents in an ordinary message. Use the exam’s designated identity-check step for documents.